Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the process for cancelling an order or seeking a refund for a product or service purchased through Pehnava Clothing platform. Please note the following:

  • Cancellations: Cancellation requests will only be considered if submitted within 7 days of placing the order. However, cancellations may not be accepted if the order has already been communicated to the seller(s) or merchant(s) listed on the platform and the shipping process has begun, or if the product is out for delivery. In such cases, you may choose to reject the product at the doorstep. Refunds or replacements may be issued if you establish that the delivered product’s quality is substandard.
  • Damaged or Defective Items: If you receive damaged or defective items, please report the issue to our customer service team within 7 days of receipt. The request will be processed once the seller or merchant has verified the condition of the item. For assistance, contact us at 6302718678 or visit https://pehnavafashion.com/contact/.
  • Product Not as Described: If you believe the product received does not match the description on our site or fails to meet your expectations, please notify our customer service team within 7 days of delivery. Our team will review your complaint and make an appropriate decision.
  • Manufacturer Warranty: For products with a manufacturer’s warranty, please direct any issues to the manufacturer.
  • Refund Processing: If a refund is approved, it will take 7 days for the refund to be credited to your account.

For any questions or to initiate a cancellation, return, or refund request, please reach out to us at: